Returns & Exchanges
At c'est normal, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any item within 30 days of delivery provided it is in its original, unworn condition.
Initiate the Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the product is securely protected for transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Deliver your package to the nearest authorized drop-off point and keep your receipt; we will process your refund or exchange once the package arrives at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing