Frequently Asked Questions
Everything you need to know about your c'est normal experience.
Where does c'est normal ship to?
We offer worldwide shipping. Delivery times and costs vary depending on your location, but you will see the exact options available to you at the checkout.
What is your return policy?
We accept returns within 30 days of receipt. Items must be in their original condition, unwashed, and with all tags attached to be eligible for a full refund.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my c'est normal products?
To ensure longevity, we recommend washing our garments at 30°C and hanging them to dry. Specific care instructions can be found on the internal label of each product.
Will I have to pay customs or import duties?
For orders outside the European Union, customs fees or import duties may apply depending on your local regulations. These charges are the responsibility of the customer.